A Creative Custom Experience Agency

Activate your retail clients with a bespoke experince they wont forget.

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About us

Why choose
Hawthorne Heaney Here?

We have delivered retail activation concepts for launches, activations and client events for the last 13 years. Working with small start ups to large brands our team is flexible, supportive and experienced.

Creative Services

If you have a concept, let us help you build it into a successful activation event. Give us your priorities and we can guide you with our previous experience and knowledge.

In-Store Services

We have a huge range of existing customisation services and workshops ready to enhance and re-activate your customer experience. Just let us know what you need and we can suggest the best service for you.

Client Activation and Data Capture

Alongside creating an unforgettable experience for clients we can provide a data capture service that gives you the opportunity to re-activate clients again and again.

Some of our recent clients

Want to learn more about what we can offer ?

From Heritage to Hi-Tech get it touch for a chat about what is right for you and your store

Get In Touch
About us

Why choose
Hawthorne Heaney Here?

We have delivered retail activation concepts for launches, activations and client events for the last 13 years. Working with small start ups to large brands our team is flexible, supportive and experienced.



Our embroidery service creates a great buzz and excitement at a busy activation. Watching our embroiderers work on their very own garments creates an unforgettable experience. Customise garments with initials or motifs and foster brand loyalty and retention.

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We can engrave on a huge range of products, from glass to metal. This is an ideal activation for bottles, plastics and glasses. Choose from beautiful hand drawn lettering and motifs or our super high tech digital service.

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Everyone loves patches. Create a truly bespoke experience for your clients with with a pre made selection of patches they can apply in store. wWe can even add button holes so patches can be threaded on or kept separately as a keepsake.

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Full Colour Trainer Customisation

Full colour print and personalisation onto trainers with bespoke designs, pre prepared motifs or even clients bespoke initials, hard wearing, on-site, in minutes, what’s not to like!

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Hand Embroidery

Our Embroidery studio offers a beautiful, artisan live hand embroidery monogram service. Perfect for luxury brand launches that need a heritage, slow craft feel and a showcase of skill, patience and artistry.

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We can provide a huge range of craft workshops. Working closely with the London Embroidery School to provide embroidery and embellishment workshops is our speciality, but if you have a concept just let us know and we can bring it to life.

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Do you need help with and existing machine or service set up ? We can provide confidence boosting workshops for store staff on site or in our Mayfair office. Helping empower your store staff to make the most of your investments into your customer experience.

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Consultation and Maintenance

Is your existing service not producing the quality or quantity of personalisations that you had imagined ? Book us for a routine maintence check up in central London, It is probably something we can help with straight away !

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Embroidery Machine Hire

We have a small number of machines for hire in London.  Each hire comes with training for selected store staff and a weekly maintence check up to make sure everything is going smoothly.  Perfect for small teams or dedicated launches  / seasons.

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‘HHH did onsite embroidery and stitching for our month long retail pop up. We had queues each day to get in and they managed to stay calm cool and collected under the busy holiday season. I would absolutely recommend and hire them again. Wonderful to work with and explained all the things I didn’t know about stitching and embroidery details and needs. Highly skilled professionals!’

P. Growden
Slaack Production for ‘Pleasing’

Minimal input,
Maximum results

We believe in making the process of creating your event as effortless as possible. Choose the level of creativity you’d like then let us do the rest.

Concept Creation

If you know the result you need, but not quite how to get there. Let us help you with your ideas. We. Know. What. Works. So let us use our years of knowledge to help you get the absolute most from your time with us.

Target focussed concepts

Years of varied experience

Access to skilled artisans all over the world

Turn-key Build

Let us know what you need. If it is just a simple set up or a fully branded or themed booth we are happy to take on any element of your activation creation. As much or as little consultation as need to make your event a success.

Access to professional set builders for entertainment and corporate events

Consultation services for your own in-house team

Creative and inspiring set design

Data Capture

Our customisation booking system takes care of the management of orders and also your customers contact information in line with GDPR regulations so that they can be activated again when needed.

Retain loyal clients that genuinely want to stay in touc

Get the most out of your event by staying connected

Information taken and stored in line with GDPR guidelines

If you still have questions just give us a call or an email and we will be happy to chat through your ideas and requirements.

Ready to give your clients an experience they won’t forget ?

Retail is changing. Are you ready.

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